An analysis of the questions that are the most frequently asked to our technical support shows that many issues and concerns are due to the settings or the behaviour of Windows operating system itself.
This is particularly the case in security-enforced corporate environments, where strict administrative policies may prevent the user to install the right driver, or even prevent the applications to access local smart card readers.
The fact that Windows raises a couple of notifications (“Setting up a device”, then “The smart card requires drivers that are not present on this system”) every time a card is inserted in a PC/SC reader for the first time is also the source of many questions, that this article will address.
