MultiDiag : the all-in-one tool to help SpringCard Support diagnose your configuration

Presentation

SpringCard Support Team is commited into giving the best support service to our customers. In most situations, the first step to solve an issue or only to answer a particular information request is to collect a few technical data regarding the computer – and to clearly identify the SpringCard devices that are involved.

MultiDiag is a small Windows-based tool that retrieves quickly and easily the technical data we need to help you efficiently.

For instance, if you have a Prox’N’Roll PC/SC or any other reader like a CrazyWriter HSP connected to your PC, MultiDiag shows :

  • the status of the PC/SC Service (ScardService)
  • the status of our PC/SC Driver (sd16055)
  • the reader’s serial number and firmware version.

The « copy all to clipboard » button pushes all these information into Windows’ clipboard, so you just have to paste it (Ctrl+V shortcut) into an email to forwared it to out Support Team.

We have tested the program on :

  • Windows XP
  • Windows 7
  • Windows 8

Installation

Download SpringCard MultiDiag setup here.

Run the setup program with administrative priviledges to install MultiDiag.

After installation, launch the application from Start Menu -> SpringCard -> MultiDiag.

Usage

The application displays a single window.

The content of the « General information » and « HID and PC/SC Readers » will be different on your computer.

Multidiag

Multidiag

In the upper right corner you have a button used to copy all system information to the clipboard.
In the top of the screen you have some information about the Scard Service, our PC/SC driver and about your Windows User Account (Control).

The bottom part is used to list the PC/SC and HID readers connected to your PC.
You can double click on each line or click on the « Information » button to get some information about your reader.