FAQ

Welcome to our FAQ

Products

How can I know if my reader is a Prox’N’Roll RFID Scanner, or a Prox’N’Roll PC/SC?

The first thing to do is to look at the sticker for “PC/SC” or “RFID Scanner”. This should give you the right answer. Now, if you don't have a sticker anymore, or if it is unreadable, or if you're still unsure: open a text editor (notepad on Windows for example), and then put a card on your reader: if something is printed, then you have a RFID Scanner.

My Prox’N’Roll RFID scanner requires drivers, but I thought no driver were needed. What’s the problem?

The RFID Scanner works in keyboard emulation mode and therefore, no driver is required. If your product needs a driver, this is because it is not a RFID Scanner, but most probably a Prox'N'Roll PC/SC.

My SpringCard reader is installed and works, but I sometimes encounter some issues with it. Do I need to upgrade the firmware?

We're always trying to improve our readers and therefore publish new firmwares regularly. If a new firmware is available for your SpringCard product, it will most likely improve it: you should check your current firmware version, and upgrade it if possible, before contacting support. See "how to flash a product's firmware" for further details.    

How can I configure my SpringCard reader?

Please use our Multiconf software: see details here.

How can I switch my Prox’N’Roll HSP PC/SC to a Prox’n’roll HSP RFID Scanner (or vice versa)?

To convert your Prox'n'roll HSP PC/SC to a Prox'n'roll HSP RFID Scanner

0) Download and install our PC/SC Driver: https://www.springcard.com/en/download/find/file/sd16055 1) Download and install F.U.U: https://www.springcard.com/en/download/find/file/su13168 2) Install the program 3) Launch it (more…)

How can I authenticate/read/write/access data on my card with my SpringCard reader?

There is no easy answer: this fully depends on your card and your SpringCard reader. You should first read the documentation of your card, then you should download and read the developer's reference manual, or the developer's guide of your product, from our main website. This should give you all the information you need. If you don't know how to start, you can check this page in our blog. It explains in detail how to read and write the content of a Mifare Ultralight card, with a Prox'N'Roll PC/SC: having read the above-mentioned documentation, you should be able to easily adapt those steps to your specific situation.

Do your products run on iOs (Apple), Android (Google) and Windows 8?

  • iOs (Apple) : no
  • Android : yes, you will  have to use a CCID driver.
  • For Windows it should run natively
 

Can you recommend a POE injector (for FunkyGate-IP)?

You can use one of those two POE injector from PHIHONG:
  • POE20U-560(G)-R, 19.6W Power over Ethernet Adapter POE20U High Power Single Port Injector
  • POE75U-1UP-R
You will easily find them on internet.

How to configure a Prox’N’Roll RFID Scanner HSP?

First step, download and install our tool called MultiConf from here: https://www.springcard.com/en/download/find/file/sn14007 When the program is installed, launch it and create a new projet :   Create a new project   On the next screen, select "Prox'n'roll RFID Scanner HSP (2016)" in the "RFID Scanners" family:   Select a Prox'n'roll RFID Scanner HSP (2016)   In left side of the program, select the "Keyboard emulation" section and set the "Keyboard Layout" as you need:   Keyboard emulation   Last step, configure how to render data according to the kind of tag you use:   Set templates options   Final step, write configuration into the reader :   Send configuration into reader   Plug you reader, select it and click on "Ok":   Final step   You're done!  

Please visit the blog of our R&D Team: it contains a lot of additional information.
If you haven’t found an answer to your question in this FAQ, nor in the blog, nor in the documentation of your SpringCard product, you can contact our support team, via e-mail: support@springcard.com